Whirlpool® Cabrio® HE | 4.8CuFt Top Load Washer | 7.0CuFt GAS Dryer in White | WTW7300DW | WGD7300DW – Item# 942498 Costco
WHIRLPOOL FAULT CODES
| Whirlpool Range / Stove / Oven Fault Codes | ||
| Failure Code | Fault Code Description | Solution |
| 4 Digit Failure Codes (for 2 digit codes see below) | ||
| F1 – E0 | EEPROM communication error | 1. Disconnect power for at least 30 seconds. 2. Re-apply power and observe for at least one minute. 3. If code re-appears, replace control board (also called ERC or clock). Note: Applies to all F1-E… codes except F1-E3. |
| F1 – E1 | EEPROM checksum error | |
| F1 – E2 | UL A/D error(s) | |
| F1 – E4 | Model ID error | |
| F1 – E4 | Model ID error | |
| F1 – E5 | Calibration shifted | |
| F1 – E6 | Latch signal mismatch error | |
| F1 – E9 | Stack overflow | |
| F1 – E3 | Wiring harness cavity size does not match previously stored value | The “Cavity Size Select” jumpers in the wiring harness indicate a cavity size different from that which the control was previously configured for. Check the jumpers in the harness to make sure they agree with the actual oven size. |
| F2 – E0 | Shorted keypad (also called touch pad) | 1. Check keypad connector for firm connection (keypad connects to control board). 2. Press CANCEL. If error code returns after 60 seconds, replace keypad (also called touch pad or membrane switch). Some models incorporate keypad in to control board as one unit. In this case, replace control board (also called ERC or clock). |
| F2 – E1 | Keypad cable unplugged | |
| F2 – E5 | Cancel key drive line open | |
| F2 – E6 | Cancel key drive line open | |
| F3 – E0 | Oven temperature sensor (RTD) opened (upper oven, if double oven) | Replace Oven temperature sensor (RTD) Note: Applies to all F3-E… codes. |
| F3 – E1 | Oven temperature sensor (RTD) shorted (upper oven, if double oven) | |
| F3 – E2 | Oven temperature is too high (Cook mode) | |
| F3 – E3 | Oven temperature is too high (Clean mode) | |
| F3 – E4 | Oven temperature sensor (RTD) opened (lower oven, if double oven) | |
| F3 – E5 | Oven temperature sensor (RTD) shorted (lower oven, if double oven) | |
| F3 – E6 | Warming drawer sensor open | |
| F3 – E7 | Warming drawer sensor shorted | |
| F4 – E1 | Meat probe malfunction – shorted | Problem could be with the probe, the receptacle, or probe circuit. Check probe. Look for pinched wire. Look for condensation or contamination on probe receptacle. Replace probe if all else checks out ok. |
| F5 – E0 | Door switches do not agree (condition exists when door switch is closed indicating an open door, and latch switch is closed indicating a locked door) | 1. If door latched: A. Disconnect power from unit. B. Check wires and connectors from control to door switch, then from door switch to control. If no damage to wires and all connectors okay, proceed to step C. C. Replace door switch. D. Re-apply power. E. Press and hold any key down for 1 minute to clear F5 failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct. 2. If door not latched: A. Disconnect power from unit. B. Check wires and connectors from control to latch switch, then from latch switch to control. If no damage to wires and all connectors okay, proceed to step C. C. Repeat steps A and B for door switch. 3. Measure door switch (door open = switch open small low voltage terminals). Replace switch if defective. 4. Measure latch switch (unlatch = switch open, CAUTION – oven light contacts are closed). Replace switch if defective. 5. If corrections are made in any step, reconnect power to control. Press and hold any key for 1 minute to clear R failure code from memory. F2 will appear. Press CANCEL and observe for 1 minute to ensure operation is correct. 6. If failure remains, disconnect power and replace control. Note: Applies to all F5-E… codes. |
| F5 – E1 | Self clean latch will not lock | |
| F5 – E2 | Latch during CLEAN error | |
| F5 – E5 | Self clean temperature not reached within 45 minutes. | |
| F5 – E6 | Door is open, but latch is locked | |
| F5 – E7 | Self clean latch will not unlock | |
| F6 – E0 | Return line not connected | If switch pulse return line is not connected, electronic control will display F6 within 60 seconds after power up. Replace control. |
| F7 – E1 | Common switch wire is defective | Common wire (+5VDC) to latch switch, and to door switch is shorted to chassis ground or neutral. A double oven will have two of each switch and one common wire. 1. Check connections at control and at the latch switch and door switch. 2. If all connections are good, then check the individual switches as outlined for the F5 failure. |
| 2 Digit Failure Codes | ||
| F0 | Board failure | Replace control board (also called ERC or clock). |
| F1 | Board failure | Replace control board (also called ERC or clock). |
| F2 | Oven temperature is too high | 1. Look for welded relay contacts on bake or broil relays. If this happens, replace oven control (also called clock or ERC). 2. For SELF CLEAN models: check door lock operation. 3. Look for a high resistance connection or any other cause of high resistance in the oven temperature sensor circuit. Check sensor, sensor harness and sensor harness connection at sensor and oven control. Replace sensor if found defective. Remember: Oven control (ERC) measures resistance of sensor circuit, not actual oven temperature. |
| F3 | Oven temperature sensor (RTD) open | Replace Oven temperature sensor (RTD) |
| F4 | Oven temperature sensor (RTD) shorted | Replace Oven temperature sensor (RTD) |
| F5 | Board failure | Replace control board (also called ERC or clock). |
| F7 | Function key stuck on ERC | Replace control board (also called ERC or clock). |
| F8 | Board failure | Replace control board (also called ERC or clock). |
| F9 | Oven door lock failure | Check wiring to door lock switch (the wire harness may be connected wrong). Check for stuck lock switch. |
WHIRLPOOL FAULT CODES
| Whirlpool Duet Front Loading Automatic Washer Fault Codes | ||
| Failure Code | Fault Code Description | Solution |
| FH | No water detected entering machine or Pressure switch trip not detected. | If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed. Or If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash. Press PAUSE/CANCEL twice to clear the display. Potential Causes • If there is no water in the unit: – Make sure that both valves at the water source(s) are turned on all the way. – Check for plugged or kinked inlet hoses or plugged screens in the inlet valves Verify inlet valve operation • If there is water in the unit: – Verify Drain pump operation – Pressure Switch Hose is in good condition and properly connected to Tub and Pressure switch • Verify there is not a siphon problem • Verify wire harness connections to; Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU) • Check all hoses for possible leaks • Verify pressure switch operation • Verify flow meter operation • Verify CCU operation Replace failed component. |
| F02 | Long Drain | If the drain time exceeds 8 minutes, the water valves are turned off and F02 is flashed. Press PAUSE/CANCEL twice to clear the display. NOTE: After 4 minutes the “Sud” error will be displayed, then 4 minutes later the F02 error code will be displayed. Potential Causes • Check the drain hose and make sure it is not plugged or kinked • Check the electrical connections at the pump and make sure the pump is running. • Check the drain pump filter for foreign objects • If the above does not correct the problem replace the pump |
| F05 | Water temperature sensor error | If during the water heating step in the wash cycle, the water temperature sensor (NTC) value is out of range, or the heating element circuit has failed, the F05 error code will be displayed. Potential Causes• Check the Water Temperature Sensor, Heating Element and Element Relay • Check connections to the Sensor, Heating Element and Relay Replace failed component. |
| F06 | Drive motor tachometer error | The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes. Potential Causes • Check wire harness connections between the Drive Motor/Tachometer and the Motor ControlUnit (MCU), and between the MCU and the Central Control Unit (CCU) • Check the Drive Motor • Check the MCU • Check the Wire Harness Replace failed component. |
| F07 | Motor control unit error | The Central Control Unit has detected a short in the motor control unit. If a failure occurs during high-speed spin the door will be unlocked after 3 minutes. Potential Causes • Check wire harness connections between the Drive Motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU) • Check the MCU • Check the Drive Motor • Check the Wire Harness Replace failed component. |
| F09 | Overflow condition | If the Overflow contact on the pressure switch is Closed for more than 60 seconds an Overflow condition will occur. In an Overflow condition, the Door will remain locked, and the Drain Pump will run constantly, even if PAUSE/CANCEL is pressed twice and the Display is cleared. Unplug the unit to service. Potential Causes • Check the drain hose and make sure it is not plugged or kinked • Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU) • Check / Clean Drain Pump Filter of foreign objects • Check for Drain Pump Failure • Check the Inlet Valve for proper shut off • Check the Pressure switch for proper operation Replace failed component. |
| F10 | Motor Control Unit (MCU) heat sink thermal trip | If the thermal protector on the MCU heat sink gets too hot, it will open the thermal protector on the heat sink which will stop motor functions and an F10 will be displayed. Potential Causes • Check for Proper Installation, verify the unit is not located near a source of heat and has proper ventilation. • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU) • Check the Drive system for any worn or failed components • Check MCU • Check Motor Replace failed component. |
| F11 | Serial communication error | Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Potential Causes • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU) • Check the Drive system for any worn or failed components • Check MCU • Check CCU • Check Motor • Check Wire Harness Replace failed component. |
| F13 | Dispenser circuit error | If the dispenser motor is not able to be driven to it’s proper position. Potential Causes • Check mechanical linkage from dispenser motor to the top of the dispenser. • Check Wire Harness connections to the dispenser motor and Central Control Unit (CCU) • Check Dispenser Motor Replace failed component. |
| F14 | EEPROM error | The Central Control Unit (CCU) receives it’s data from an EEPROM onboard the CCU. If there is an error reading this data it will cause this error. Potential Causes • A power glitch may cause this error. Try unplugging the Unit for two minutes to see if that fixes the error. • Check CCU. Replace failed component. |
| F15 | Motor Control Unit (MCU) error | If the MCU detects multiple resets or errors during a wash cycle it will go into this error mode. Potential Causes • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU) • Check Drive belt • Check MCU • Check Motor • Check Wire Harness Replace failed component. |
| Sud | SUDS LOCK (Overdose of detergent detected during the wash cycle) | The motor control unit senses a suds lock condition by analyzing the current draw on the drive motor. If “Sud” is displayed a potential suds lock is detected. This may signify a bad pump, an extra heavy load, excessive detergent, or excessive suds. Potential Causes • If too much detergent was used, run the unit through a Rinse/ Spin cycle then a Normal cycle without adding any detergent. This should clear the unit of the excess detergent. • Check the drain hose and make sure it is not plugged or kinked • Check Wire Harness connections to the Drain Pump, Pressure Switch, and Central Control Unit (CCU) • Check / Clean Drain Pump Filter of foreign objects • Check Drain Pump • Check the Pressure Switch • Check CCU Replace failed component. |
| FdL | Door lock error | A Door Lock Error occurs if the door cannot be locked. It will try to lock it 6 times before displaying the error. Potential Causes • Door Lock Mechanism broken or removed from the Door • Check Door Lock/Switch Assembly • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) • Door Lock/Switch Assembly Failure Replace failed component. |
| FdU | Door unlock error | A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error. Potential Causes • Door Lock Mechanism broken. • Check Door Lock/Switch Assembly for foreign objects • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU) • Door Lock/Switch Assembly Failure Replace failed component. Note: The door lock/switch assembly can be manually unlocked. To Manually unlock the door lock system: 1. Unplug the power cord from the outlet. 2. Remove the lower toe panel. 3. Reach up along the inside of the front panel and locate the bottom of the door latch assembly. 4. Located on the bottom of the door latch assembly is a tear-drop shaped tab. 5. Gently pull the tab down about 1/4 inch or until a click is heard. 6. The door may now be opened. |
Duet Sport Washer
| Failure Code | Condition | Check/Repair |
| F01 | EEPROM ERROR A communication error between the Central Control Unit (CCU) and the EEPROM onboard the CCU occurred. PUMP DRIVE ERROR The pump driver fails to activate. MAIN RELAYS ERROR One of the main relays is not working properly. | A power glitch may cause this error. Unplug washer or disconnect power for two minutes. Verify CCU operation by running a Diagnostic Test or any cycle. Replace CCU board. The relay might be soldered or always open. Replace CCU board. |
| F03 | HEATER SC TO GROUND The Heater has a internal short circuit. | Short circuit of Heater to Ground. Measure insulating resistance of heater between contact and housing (norm. 2 MΩ). Replace heater. Perform test program. |
| F11 | MOTOR CONTROL UNIT ERROR The Motor Control Unit has internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high-speed spin the door unlocks after 3 minutes. | 1. Unplug washer or disconnect power. 2. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and b etween the MCU and the Central Control Unit (CCU). Check the motor and do a continuity test. 3. Plug in washer or reconnect power. 4. Check the MCU by looking for operations of the drive motor. 5. Check the drive motor for powered rotations. 6. Replace MCU board. |
| F20 | NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. The pressure switch is not tripped after 6 minutes. | If there is no water in the unit: Make sure that both valves at the water source(s) are turned on all the way. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves. Verify inlet valve operation. If there is water in the unit: Verify drain pump operation. Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch. 1. Verify there is not a siphon problem. 2. Press PAUSE/CANCEL twice to clear the display. The machine will drain for 3 minutes before unlocking the door. 3. Unplug washer or disconnect power. 4. Verify wire harness connections to inlet valves, pressure switch, drain pump and Central Control Unit (CCU). 5. Check all hoses for possible leaks. 6. Plug in washer or reconnect power 7. Verify pressure switch operation. 8. Verify CCU operation by running a Diagnostic Test or any cycle. |
| F21 | LONG DRAIN If the drain time exceeds 8 minutes the water valves turn off. NOTES: After 4 minutes the “Sd” error will be displayed, then 4 minutes later the “F/21” error code will be displayed. Press PAUSE/CANCEL two times to clear the display. | 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check the electrical connections at the pump and make sure the pump is running. 4. Check the drain pump filter for foreign objects. 5. Plug in washer or reconnect power. 6. If the above does not correct the problem, go to step 7. 7. Unplug washer or disconnect power. 8. Replace the pump. |
| F22 | DOOR LOCK ERROR After 6 failed attempts to lock the door. | Possible Causes/Procedure Door lock mechanism is broken or removed from door. Door switch/lock unit failure. 1. Unplug washer or disconnect power. 2. Check door switch/lock unit. 3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU). |
| F23 | HEATER FAILURE If the temperature increase during the first 40 minutes is less than 86°F (30°C). | 1. Unplug washer or disconnect power. 2. Check connection to water heater. 3. Check resistance of heating element, if present on this model. (abnormal = infinity) 4. Check the water temperature sensor and connection to it. Refer to the Water Temperature Sensor section. |
| F24 | WATER TEMPERATURE SENSOR ERROR If the water temperature sensor (NTC) value is out of range (23°F to 217°F[-5°C to 103°C]) during the water-heating step of the WASH cycle. NOTE: To find correct Ohm reading refer to the Water Temperature Sensor section. | 1. Unplug washer or disconnect power. 2. Check the water temperature sensor and connection to it. 3. Check resistance of heating element, if present on this model. (abnormal = infinity) 4. Refer to the Water Temperature Sensor section. |
| F25 | DRIVE MOTOR TACHOMETER ERROR If the control is unable to properly detect motor speed, the machine shuts down. If a failure occurs during high-speed spin, the door unlocks after 3 minutes. | 1. Verify the shipping system including shipping bolts, spacers and cables are removed. 2. Unplug washer or disconnect power. 3. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU). 4. Plug in washer or reconnect power. 5. Check the MCU by looking for operations of the drive motor. 6. Check the drive motor for powered rotations. |
| F26 | DOOR SWITCH ERROR If the door has not been opened for 3 consecutive cycles or the door switch is open while the door is locked for more than 5 seconds. | Door not opened during 3 consecutive cycles. 1. Open and close the door. 2. Verify CCU operation by running a Diagnostic Test or any cycle. Door switch open while door is locked. 1. Push the door and check if it is completely closed. 2. Verify CCU operation by running a Diagnostic Test or any cycle. |
| F27 | OVERFLOW CONDITION If the overflow contact on the pressure switch is closed for more than 60 seconds, an Overflow Condition occurs. In an overflow condition, the door remains locked and the drain pump runs constantly, even if PAUSE/CANCEL is pressed twice and the display is cleared. Turn off hot and cold water faucets and unplug the unit before servicing. | 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, water inlet value, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Check for drain pump failure. 6. Check the inlet valve for proper shut off. 7. Check the pressure switch for proper operation. |
| F28 | SERIAL COMMUNICATION ERROR The communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. | 1. Unplug washer or disconnect power. 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). Check connections of the CCU board within the housing. Make sure all grounding switches are engaged. 3. Check the drive system for any worn or failed components. 4. Plug in washer or reconnect power. 5. Verify CCU operation by running a Diagnostic Test or any cycle. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 8. Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. |
| F29 | DOOR UNLOCK ERROR If the door unlock has failed 6 times. | Door lock mechanism is broken. Door switch/lock unit failure. 1. Check door switch/lock unit for foreign objects. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the door switch/lock unit and Central Control Unit (CCU). NOTE: The door switch/lock unit can be manually unlocked. See Manually Unlocking The Door Lock System. |
| F30 | DISPENSER SYSTEM ERROR When the dispenser motor cannot be driven to its proper position. | 1. Unplug washer or disconnect power. 2. Check mechanical linkage from dispenser motor to the top of the dispenser. 3. Check wire harness connections to the dispenser motor and Central Control Unit (CCU). 4. Check dispenser motor for powered rotations. |
| F31 | MCU FAILURE If the heat sink gets too hot, the Motor Control Unit (MCU) will stop the motor, the MCU will communicate this failure to the Central Control Unit (CCU), then the CCU will reset the MCU. If the condition continues four times, the F31 code will show | 1. Check for proper installation, verify the unit is not located near a source of heat and has proper ventilation. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). 4. Check the drive system for any worn or failed components. 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. |
| F32 | PRESSURE SWITCH FAILURE If there is no electrical supply to the Pressure Switch from the CCU or if the Pressure Switch contacts are worn out, then a Pressure Switch Failure is displayed | 1. Check Pressure Switch harness for continuity. 2. Check Pressure Switch for correct working with a DVM/VOM. 3. To manually check the function of the Pressure Switch, remove hose from switch and apply air to switch. Audible clicks will be heard from the switch. |
| F33 | PUMP DRIVE SYSTEM ERROR When the connection between pump and the Central Control Unit (CCU) is lost. | 1. Unplug washer or disconnect power. 2. Check wire harness connections to the pump and Central Control Unit (CCU). 3. Plug in washer or reconnect power. 4. Verify CCU operation by running a Diagnostic Test or any cycle. Refer to the Continuity tests. |
| F42 | MOTOR CONTROL UNIT FAILURE – REPETITIVE UNDERVOLTAGE The Motor Control Unit continuously checks for voltage. If during one wash cycle 4 undervoltages occur then a Motor Control Unit failure is displayed. | 1. Household power supply is too low. 2. Check the wire harness connections to the Motor Control Unit, Central Control Unit, and Interference Filter. 3. Replace the Motor Control Unit. |
| F70 | CENTRAL CONTROL UNIT HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the Central Control Unit to the User Interface. | 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating. 4. Replace Central Control Unit if drum is not moving |
| F71 | USER INTERFACE HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the User Interface to the Central Control Unit. | 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating. 4. Replace Central Control Unit if drum is not moving. |
| F99 | NOT SUPPORTED User selected on the UI the unsuppor ted Cycle on the CCU. Mismatch of User Interface and CCU or corrupted EEPROM. | 1. Perform Service Cycle to pair the UI and CCU SW. 2. Replace User Interface. If failure still present: 3. Replace also the CCU. NOTE: During first power up of new CCU and UI combination, a bootphase (uploading parameters) will be performed. |
| rL | LOAD INSIDE DRUM DURING CLEANING WASHER CYCLE If at the start of the CLEANING WASHER cycle a load is detected inside the drum. NOTE: Detects by weight. | Remove clothes from drum and start the cycle again. |
| Sd | SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again. | If too much detergent was used: – Run the unit through a RINSE/SPIN cycle. – Run a NORMAL cycle without adding any detergent. This should clear the unit of the excess detergent. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Plug in washer or reconnect power. 6. Check drain pump. 7. Check the pressure switch. 8. Verify CCU operation by running a Diagnostic Test or any cycle. |
| Sud | SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again. | If too much detergent was used: Run the unit through a RINSE/SPIN cycle. Run a NORMAL cycle without adding any detergent. This should clear the unit of the excess detergent. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Plug in washer or reconnect power. 6. Check drain pump. 7. Check the pressure switch. 8. Verify CCU operation by running a Diagnostic Test or any cycle. |
Some models do not have the display to show the failure codes. They use the status lights on the touchpad/LED.
| Failure Code | LED Status Duet Sport | LED Status Duet Sport HT |
| F01 | Add a Garment | Add a Garment |
| F11 | Add a Garment, Wash, Spin | Add a Garment, Soak/Prewash, Rinse |
| F20 | Rinse, Cycle Complete | Wash, Spin |
| F21 | Add a Garment, Rinse, Cycle Complete | Add a Garment, Wash, Spin |
| F22 | Wash, Rinse, Cycle Complete | Soak/Prewash, Wash, Spin |
| F23 | Add a Garment, Wash, Rinse, Cycle Complete | Add a Garment, Soak/Prewash, Wash, Spin |
| F24 | Spin, Cycle Complete | Rinse, Spin |
| F25 | Add a Garment, Spin, Cycle Complete | Add a Garment, Rinse, Spin, |
| F26 | Wash, Spin, Cycle Complete | Soak/Prewash, Rinse, Spin |
| F27 | Add a Garment, Wash, Spin, Cycle Complete | Add a Garment, Soak/Prewash, Rinse, Spin |
| F28 | Rinse, Spin, Cycle Complete | Wash, Rinse, Spin |
| F29 | Add a Garment, Rinse, Spin, Cycle Complete | Add a Garment, Wash, Rinse, Spin |
| F30 | Wash, Rinse, Spin, Cycle Complete | Soak/Prewash, Wash, Rinse, Spin |
| F31 | Add a Garment, Wash, Rinse, Spin, Cycle Complete | Add a Garment, Soak/Prewash, Wash, Rinse, Spin |
| F33 | Add a Garment | Add a Garment, Cycle Complete |
| rL | Wash | Soak/Prewash, Cycle Complete |
Duet Steamer Washer
| Failure Code | Condition | Check/Repair |
| F01 | EEPROM ERROR A communication error between the Central Control Unit (CCU) and the EEPROM onboard the CCU occurred. PUMP DRIVE ERROR The pump driver fails to activate. MAIN RELAYS ERROR One of the main relays is not working properly. | A power glitch may cause this error. Unplug washer or disconnect power for two minutes. Verify CCU operation by running a Diagnostic Test or any cycle. Replace CCU board. The relay might be soldered or always open. Replace CCU board. |
| F03 | HEATER SC TO GROUND The Heater has a internal short circuit. | Short circuit of Heater to Ground. Measure insulating resistance of heater between contact and housing (norm. 2 MΩ). Replace heater. Perform test program. |
| F06 | STEAMER DEFECT The Steamer temperature has not reached the correct value. The failure will be reset after running the Diagnostic Test Program.STEAMER DEFECT The Steamer temperature has not reached the correct value. The failure will be reset after running the Diagnostic Test Program. | 1. Check Steamer for continuity (Abnormal =infi nity). 2. Check the harness between the Steamer and the Steamer Electronic board. 3. Check that NTC resistance of the Steamer is in range between 170 kΩ and 300 Ω, refer to Temperature Sensor table on page 10. If resistance is 0 Ω or infi nite value, replace NTC. 4. Check calcifi cation of steamer element. In normal use (a little blockage is normal) the steamer cleans itself. If you can’t look through it, exchange Steamer. 5. Exchange Steamer if it is totally blocked. |
| F11 | MOTOR CONTROL UNIT ERROR The Motor Control Unit has internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high-speed spin the door unlocks after 3 minutes. | 1. Unplug washer or disconnect power. 2. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and b etween the MCU and the Central Control Unit (CCU). Check the motor and do a continuity test. 3. Plug in washer or reconnect power. 4. Check the MCU by looking for operations of the drive motor. 5. Check the drive motor for powered rotations. 6. Replace MCU board. |
| F20 | NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. If after 30 seconds not minimum 0.1l of water entered or maximum fi ll time of 13 minutes is exceeded, the valves will be turned off and the error code will be displayed. Press PAUSE/CANCEL twice to clear the display. | If there is no water in the unit: Make sure that both valves at the water source(s) are turned on all the way. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves. Verify inlet valve operation. If there is water in the unit: Verify that the pressure switch hose is in good condition and properly connected to tub and pressure switch. 1. Unplug washer or disconnect power. 2. Verify there is not a siphon problem. 3. Verify wire harness connections to inlet valves, pressure switch, flow meter, and Central Control Unit (CCU). 4. Check all hoses for possible leaks. 5. Plug in washer or reconnect power. 6. Verify pressure switch operation. 7. Verify flow meter operation by blowing air through the part and measuring the resistance. 8. Verify CCU operation by running a Diagnostic test or any cycle. |
| F21 | LONG DRAIN If the drain time exceeds 8 minutes the water valves turn off. NOTES: After 4 minutes the “Sd” error will be displayed, then 4 minutes later the “F/21” error code will be displayed. Press PAUSE/CANCEL two times to clear the display. | 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check the electrical connections at the pump and make sure the pump is running. 4. Check the drain pump filter for foreign objects. 5. Plug in washer or reconnect power. 6. If the above does not correct the problem, go to step 7. 7. Unplug washer or disconnect power. 8. Replace the pump. |
| F22 | DOOR LOCK ERROR After 6 failed attempts to lock the door. | Possible Causes/Procedure Door lock mechanism is broken or removed from door. Door switch/lock unit failure. 1. Unplug washer or disconnect power. 2. Check door switch/lock unit. 3. Check the wire harness connections to the door switch/lock unit and Central Control Unit (CCU). |
| F23 | HEATER FAILURE If the temperature increase during the first 40 minutes is less than 86°F (30°C). | 1. Unplug washer or disconnect power. 2. Check connection to water heater. 3. Check resistance of heating element, if present on this model. (abnormal = infinity) 4. Check the water temperature sensor and connection to it. Refer to the Water Temperature Sensor section. |
| F24 | WATER TEMPERATURE SENSOR ERROR If the water temperature sensor (NTC) value is out of range (23°F to 217°F[-5°C to 103°C]) during the water-heating step of the WASH cycle. NOTE: To find correct Ohm reading refer to the Water Temperature Sensor section. | 1. Unplug washer or disconnect power. 2. Check the water temperature sensor and connection to it. 3. Check resistance of heating element, if present on this model. (abnormal = infinity) 4. Refer to the Water Temperature Sensor section. |
| F25 | DRIVE MOTOR TACHOMETER ERROR If the control is unable to properly detect motor speed, the machine shuts down. If a failure occurs during high-speed spin, the door unlocks after 3 minutes. | 1. Verify the shipping system including shipping bolts, spacers and cables are removed. 2. Unplug washer or disconnect power. 3. Check drive motor tachometer resistance. It should be approx. 115 Ω. 4. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU). 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. |
| F26 | DOOR SWITCH ERROR If the door has not been opened for 3 consecutive cycles or the door switch is open while the door is locked for more than 5 seconds. | Door not opened during 3 consecutive cycles. 1. Open and close the door. 2. Verify CCU operation by running a Diagnostic Test or any cycle. Door switch open while door is locked. 1. Push the door and check if it is completely closed. 2. Verify CCU operation by running a Diagnostic Test or any cycle. 3. Check door switch contacts. 4. The resistance of both door coils (between pin 1 and 3) should be approx. 320 Ω. |
| F27 | OVERFLOW CONDITION If the overflow contact on the pressure switch is closed for more than 60 seconds, an Overflow Condition occurs. In an overflow condition, the door remains locked and the drain pump runs constantly, even if PAUSE/CANCEL is pressed twice and the display is cleared. Turn off hot and cold water faucets and unplug the unit before servicing. | 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, water inlet value, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Check for drain pump failure. 6. Check the inlet valve for proper shut off. 7. Check the pressure switch for proper operation. |
| F28 | SERIAL COMMUNICATION ERROR The communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. | 1. Unplug washer or disconnect power. 2. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). Check connections of the CCU board within the housing. Make sure all grounding switches are engaged. 3. Check the drive system for any worn or failed components. 4. Plug in washer or reconnect power. 5. Verify CCU operation by running a Diagnostic Test or any cycle. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. 8. Check that the serial harness at the MCU is not mounted upside down. The wires should be to the left when facing the MCU connectors. 9. Check doorswitch system. (See checklist of F26 and F29). The doorswitch may cause an interference for the powersupply of the MCU. |
| F29 | DOOR UNLOCK ERROR If the door unlock has failed 6 times. | Door lock mechanism is broken. Door switch/lock unit failure. 1. Check door switch/lock unit for foreign objects. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the door switch/lock unit and Central Control Unit (CCU). 4. Check door switch contacts. 5. The resistance of both door coils (between pin 1 and 3) should be approx. 320 Ω. NOTE: The door switch/lock unit can be manually unlocked. See Manually Unlocking The Door Lock System. |
| F30 | DISPENSER SYSTEM ERROR When the dispenser motor cannot be driven to its proper position. | 1. Unplug washer or disconnect power. 2. Check mechanical linkage from dispenser motor to the top of the dispenser. 3. Check wire harness connections to the dispenser motor and Central Control Unit (CCU). 4. Check dispenser motor for powered rotations. |
| F31 | MCU FAILURE If the heat sink gets too hot, the Motor Control Unit (MCU) will stop the motor, the MCU will communicate this failure to the Central Control Unit (CCU), then the CCU will reset the MCU. If the condition continues four times, the F31 code will show.MCU FAILURE If the heat sink gets too hot, the Motor Control Unit (MCU) will stop the motor, the MCU will communicate this failure to the Central Control Unit (CCU), then the CCU will reset the MCU. If the condition continues four times, the F31 code will show. | 1. Check for proper installation, verify the unit is not located near a source of heat and has proper ventilation. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the MCU, the motor, and Central Control Unit (CCU). 4. Check the drive system for any worn or failed components. 5. Plug in washer or reconnect power. 6. Check the MCU by looking for operations of the drive motor. 7. Check the drive motor for powered rotations. |
| F32 | PRESSURE SWITCH FAILURE If there is no electrical supply to the Pressure Switch from the CCU or if the Pressure Switch contacts are worn out, then a Pressure Switch Failure is displayed | 1. Check Pressure Switch harness for continuity. 2. Check Pressure Switch for correct working with a DVM/VOM. 3. To manually check the function of the Pressure Switch, remove hose from switch and apply air to switch. Audible clicks will be heard from the switch. |
| F34 | UNLOAD INDICATION This failure is only for information and can be displayed in the error history during the Diagnostic Test. During the Cleaning Cycle was load detected inside the drum and Cleaning Cycle was interrupted by indicating “rL” to User. | |
| F35 | ANALOG PRESSURE SENSOR FAILURE If this failure is displayed, there is any malfunction of the steamer component detected by the Steamer Electronic Board. | 1. Check if pressure hose is fi xed correctly. 2. Check if the airtrap is not blocked. 3. Check if the hose is not blocked. |
| F42 | MOTOR CONTROL UNIT FAILURE – REPETITIVE UNDERVOLTAGE The Motor Control Unit continuously checks for voltage. If during one wash cycle 4 undervoltages occur then a Motor Control Unit failure is displayed. | 1. Household power supply is too low. 2. Check the wire harness connections to the Motor Control Unit, Central Control Unit, and Interference Filter. 3. Replace the Motor Control Unit. |
| F61 | STEAMER COMMUNICATION FAILURE An incorrect or corrupted communication between Central Control Unit (CCU) and steamer electronic board is recognized. The failure will be reset after running the Diagnostic Test Program. | 1. Check harness on steamer electronic board. 2. Check for loose connectors. 3. Exchange steamer electronic board. |
| F62 | STEAMER ELECTRONIC BOARD RELAYS ERROR One of the steamer relays (K1, K2, K3, K4) on the Steamer Electronic board have failed, there is an open or short circuit. The failure will be reset after running the Diagnostic Test Program is run. | 1. Check that NTC resistance of the Steamer is in range between 170 kΩ and 300 Ω, refer to Temperature Sensor table.If resistance is 0 Ω or infi nite value, replace NTC. 2. Confirm there is no short circuit in Steamer harness. If NTC is OK and failure repeats exchange steamer electronic board. |
| F63 | TOTAL STEAMER FAILURE If this Failure is displayed, one or several vital values are out of range. The Steamer will no longer function for any wash cycle and should be replaced. The failure will be reset after running the Diagnostic Test Program. | |
| F64 | STEAMER INLET VALVE FAILURE The Steamer valve or fl ush valve is blocked open or not working properly. The failure will be reset after running the Diagnostic Test Program. | 1. Check valve for continuity (abnormal = infi nity). 2. Check the connections between the Steamer 3. Electronic Board and the valve for steam fill. 4. Confirm water supply to steamer. 5. Exchange the complete valve block if the steamer valve has not a resistance of approx. 812 Ω between both contacts. 6. Exchange steamer electronic board if valve is OK. |
| F65 | STEAMER TIME OUT REACHED Error happens if there is no communication between Central Control Unit (CCU) and steamer electronic board. The failure will reset after running the Diagnostic Test Program. | 1. Check connections between the Steamer Electronic board and CCU. 2. Check mains supply is in range (90V-132V). |
| F70 | CENTRAL CONTROL UNIT HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the Central Control Unit to the User Interface. | 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating. 4. Replace Central Control Unit if drum is not moving |
| F71 | USER INTERFACE HEARTBEAT FAILURE If a Central Control Unit Heartbeat Failure is displayed, no communication is detected from the User Interface to the Central Control Unit. | 1. Check for continuity of the User Interface harness. 2. Check wire harness connections to the User Interface and the Central Control Unit. 3. Replace User Interface if drum is rotating. 4. Replace Central Control Unit if drum is not moving. |
| F99 | NOT SUPPORTED User selected on the UI the unsuppor ted Cycle on the CCU. Mismatch of User Interface and CCU or corrupted EEPROM. | 1. Perform Service Cycle to pair the UI and CCU SW. 2. Replace User Interface. If failure still present: 3. Replace also the CCU. NOTE: During first power up of new CCU and UI combination, a bootphase (uploading parameters) will be performed. |
| rL | LOAD INSIDE DRUM DURING CLEANING WASHER CYCLE If at the start of the CLEANING WASHER cycle a load is detected inside the drum. NOTE: Detects by weight. | Remove clothes from drum and start the cycle again. |
| Sud | SUDS LOCK (OVERDOSE OF DETERGENT DETECTED DURING THE WASH CYCLE) If suds are detected continuously by the pressure switch during the drain or spin phases, the washer will fill 4 liters of water and during 5 minutes the unit will rest without tumbling, the water will be drained and it will try to spin or drain again. | If too much detergent was used: – Run the unit through a RINSE/SPIN cycle. – Run a NORMAL cycle without adding any detergent. This should clear the unit of the excess detergent. 1. Check the drain hose and make sure it is not plugged or kinked. 2. Unplug washer or disconnect power. 3. Check wire harness connections to the drain pump, pressure switch, and Central Control Unit (CCU). 4. Check/clean drain pump filter of foreign objects. 5. Plug in washer or reconnect power. 6. Check drain pump. 7. Check the pressure switch. 8. Verify CCU operation by running a Diagnostic Test or any cycle. |
WHIRLPOOL FAULT CODES
| Whirlpool Duet Front Loading Gas and Electric Dryer Fault Codes | ||
| Failure Code | Fault Code Description | Solution |
| PF | Power failure | “PF” flashes to indicate that a power failure occurred while the dryer was running. Press HOLD TO START to continue the cycle, or press OFF/Pause to clear the display. |
| E1 | Thermistor open | Replace thermistor if found defective |
| E2 | Thermistor shorted | Replace thermistor if found defective |
WHIRLPOOL FAULT CODES
| Whirlpool Calypso Automatic Washer Fault Codes | ||
| Failure Code | Fault Code Description | Solution |
| PF | Power failure | “PF” flashes if the washer loses power during a running cycle. The washer does not flash “PF” when it is first plugged in. Press START to continue the cycle from the moment that power was lost. OR Press STOP/CANCEL to clear the display and completely cancel the cycle. |
| FL | Flood condition | “FL” flashes if any overfill condition occurs. This condition occurs when excessive water in the tub causes the overfill switch to trip. The control must realize that the trip was due to an overfill condition instead of a suds lock condition in order for “FL” to be displayed. With an overfill condition, the beeper repeats a warning every 10 seconds with no time out. The pump is cycled in drain mode for 30 seconds on, 30 seconds off until the overfill switch resets or power is discontinued to the unit. Press STOP/CANCEL to clear the display. |
| Er | Processor reset error | This error code is displayed if the control failed to save cycle information during a power failure. This does not generate an error code beep. Press STOP/CANCEL to clear the display. |
| LF | Long fill | If the water fill time exceeds ten minutes, the water valves are turned off and “LF” is flashed. Press STOP/CANCEL to clear the display. |
| CE | Communications error | If there is any breakdown in communication between the machine controller and the motor controller, “CE” flashes and the unit beeps once. Some common causes of “CE” errors include: • Conformal coating on serial communications pins between the machine controller and motor controller. After disconnecting power to the unit, try scraping this coating off the pins. • Check the resistance values between the serial communications pins with the connectors in place. Make sure the harness does not have a bad connection. • Check the quick disconnect at the motor terminal. The drive motor must be hooked up properly or a “CE” error will occur. • Drive motor thermal protector has opened. • Motor controller is not powered or fuse has opened. Replace motor controller. Press STOP/CANCEL to clear the display. |
| Ld | Long drain | “Ld” flashes if it takes longer than 5 minutes to pump out water to a point where the operating pressure switch resets. Press STOP/CANCEL to clear the display. |
| CA or CI | Average current limit or Instantaneous current limit | If a status signal comes back from the motor controller that a current limit has been breached, the unit will return to standby mode and display either “CA” for average current limit trip or “CI” for instantaneous current limit trip. Average current trip occurs if there is a 2 second average of current draw greater than 5.55 Amps at the motor windings. Instantaneous current trip occurs if there is a spike of 26 Amps instantly at the motor windings. This may signify problems with the drive motor, thermal protector or motor controller. Overloading the unit may cause this problem. Press STOP/CANCEL to clear the display. |
| ob | Off balance | If the motor controller detects an unrecoverable off-balance condition, the machine controller will shut down and display an “ob” for off balance. The lid switch must be opened at least once before restarting the cycle, if this condition occurs. Opening the lid will allow you to view and redistribute the load. Press STOP/CANCEL to clear the display. |
| Sr | Lid switch error | The control should flash this error code if it cannot detect the lid switch opening and closing properly. This error code may also be used if there is a disagreement between the motor and machine controllers on the state of the lid switch. The control should not allow the unit to run in this condition. This code will also appear if the user presses the START key while the lid is open. Open the lid or press STOP/CANCEL to clear the display. |
| Flashing display time | Open lid | If the lid opens while the unit is in running mode, time remaining will flash in the display. Close the lid and press START to continue with the cycle. |
| SL | Suds lock | The motor controller senses a suds lock condition by analyzing the current draw on the drive motor. If a potential suds lock is detected, the control tries up to 3 times to clean out the unit with a mini-cycle. “SL” is displayed if suds are detected but the unit is unable to clean out suds. This may indicate a bad pump, an extra heavy load, excessive detergent or excessive suds. Press STOP/CANCEL to clear the display. |