H&R Block Business Unexpected Error or Previous Year Not Closed for Import.

By | January 12, 2021

Resolution

Note:  These steps require that you show hidden folders.  See How do I show hidden files, folders, or file extensions in Microsoft® Windows®? A View can be found here: https://www.youtube.com/watch?v=SLvHzL12028

  1. Exit the program.
  2. Navigate to C:\ProgramData\H&R Block Business\H&R Block Business 20YY (where 20YY is 2019 or newer).
  3. Rename DataStore to DataStore.old.
  4. Download the attached file: RestoreDatabase.dat.
  5. Right-click the file > click Properties > Select Unblock > Click Apply.
    • Note:  The Unblock option may not display.  If not, continue to step 6.
  6. Right-click the file > click Cut.
  7. Navigate to C:\Program Files (x86)\H&R Block Business\H&R Block Business 20YY (where 20YY is 2019 or newer).
  8. Right-click in an empty space > click Paste.
  9. Open H&R Block® Business.
  10. Click Help Customer Support > Restore Database.
  11. Click Close.
  12. Click File Open Saved Returns to verify returns are restored.
  13. Close H&R Block® Business.
  14. Navigate to C:\Program Files (x86)\H&R Block Business\H&R Block Business 20YY (where 20YY is 2019 or newer).
  15. Right-click : RestoreDatabase.dat > click Delete.

Rename the file extension below from .txt to .dat.

IMPORTANT NOTE: In Step 7 above, make sure you are navigating to: C:\Program Files (x86)\H&R Block Business\H&R Block Business 20YY and not: C:\ProgramData\H&R Block Business\H&R Block Business 20YY

FROM: https://support.cch.com/sfs/solution/000107040/000107040

31 thoughts on “H&R Block Business Unexpected Error or Previous Year Not Closed for Import.

  1. MOHAMMAD S KHAN

    Hello,
    I have the same issue. Where can I locate RestoreDatabase.dat file?

    Reply
  2. Julie

    “Restore Database” is not an option…10. Click Help > Customer Support > Restore Database.

    Reply
    1. Orlando Mansur Post author

      Sounds like there might have been a missed step. Please confirm the file names RestoreDatabase.dat is in the correct directory and DataStore.old is in there as well.

      Reply
  3. MOHAMMAD S KHAN

    Hi,
    I tried but at step 10 the when I open customer supper tab, it don’t give me the option of restore database. Also since installing version 2020, the 2018 and 2019 business softwares also start giving the unexpected error. Before they were fine.

    Reply
    1. Orlando Mansur Post author

      Sounds like there might have been a missed step. Please confirm the file names RestoreDatabase.dat is in the correct directory and DataStore.old is in there as well.

      Reply
  4. Jeffrey Gillesse

    I’m having a similar problem. I’ve contacted customer support twice and midway through the conversation the line gets disconnected and they do not call back even though they have my number. I do not have the option to “restore database” in the software anywhere. There is a restore return option but it does nothing.

    Reply
    1. Orlando Mansur Post author

      Sounds like there might have been a missed step. Please confirm the file names RestoreDatabase.dat is in the correct directory and DataStore.old is in there as well.

      Reply
    2. Helen McGuire

      after 90 minutes on hold same thing happened. I was to get my free filings back since this is there error

      Reply
  5. TheMac

    The file RestoreDatabase.dat contains only the string {C131091B-9993-49A2-9D84-9B57F4538BBC} whereas DataStore is a folder that has other subfolders.
    I followed the steps listed and could only see the new 2020 business return that I started out of frustration that I could not import my 2019 business. 2019 is still does not show up after the steps. FYI: I uninstalled the 2019 software. I could not run it alongside the 2020 software. Is re-installation of 2019 a requirement? HELP!

    Reply
  6. Rob

    After loading premium and business 2020, previous versions now corrupted as well. Datastore.dat files are missing now from all versions. Therefore cannot rename the file. Restoredatabase.dat does nothing. Restore Data not an option through Help > customer support>. Do you have any idea where the Datastore.dat files went? Contacting HR Block tech support virtually impossible. Thanks

    Reply
  7. John Cusick

    As with others, I do not have any “Restore Database” option under Help -> Customer Support. My only choices are “Online Customer Support” and “Refresh App Configurations.”

    Reply
  8. Cathy

    Hi, same problem here, for 2020.
    I do not see a DataStore file in my H&R Block Business 2020 folder. I followed all the rest of the instructions, but when I choose to Restore Database, nothing happens.
    Previously, I had uninstalled and re-installed the program, did that get rid of the DataStore file?

    Reply
    1. Jason Bell

      It’s probably to late for your answer but, I ran into the same issue and found you have to make sure the .txt file you down load is renamed with the file extension .dat or it will not work. Also, make sure to delete the .dat file from the folder before reopening the program.

      Reply
  9. Dilip

    I followed all these steps but run into an issue at step 9 – H&R Block Business 2019 will only begin to run, but will shut down before loading anything besides the File/Help etc. tabs. I cannot select any of the tabs before the program shuts itself down, with no error message showing. What can I do to restore the database?

    Reply
  10. Ashley Nakajima

    Don’t make the mistake I made! Be sure not to miss the step of renaming the “restoredatabase.txt” to “.dat”

    Reply
  11. Blair Williams

    For those that do not see the option Restore Database: Please note that the folder in step 7 is different than the folder in step 2.

    Thank you, Orlando!

    Reply
  12. LF

    In step 7 above, make sure you are navigating to:
    C:\Program Files (x86)\H&R Block Business\H&R Block Business 20YY

    and not:
    C:\ProgramData\H&R Block Business\H&R Block Business 20YY

    Reply
  13. Bill from New Jersey

    Worked perfectly …. you need to make sure you can see hidden files …. a great shout out to Orlando for making this work … I generally find HRB to be hard to work with but you made this much easier …..

    Thank you .

    Reply
  14. Penny

    I changed my view to see all but I still don’t have a file called DataStore. Could it be called something else? Do you have any other suggestions?

    Reply
  15. Maharaj Sood

    These instructions solved the problem with the Unexpected Error. I tried deleting the H&R Block Business 2020 program and then re-loading the software, without success. I then called H&R Block Support and after 50 minutes of waiting I was transferred to the Software Center and then after being on hold for 15 minutes, I was disconnected.
    It is incredulous that H&R Block has not posted a solution to the issue on their website Help section. Thankyou.

    Reply
  16. frustrated1

    This worked until I downloaded the State forms and now I’m getting the error again. I tried to redo the steps above, but am still not able to resolve this. I do notice that by Restoring Database it is creating additional data files, so when I go to rename those to .old it wants to merge those. I’m thinking that might be causing an issue. Any insight? I did get an extension filed before having all these issues, so I am glad about that but just ready to finish this already!

    Reply
  17. Bill from Florida

    Chiming in late, but this may help people who are still working on their 2020 taxes and for whom the instructions did not work, or only provided a partial solution. My PC is running Windows 10. After applying the above fix to both HRB Business 2019 and 2020, I still could not open 2019 or import my 2019 information into 2020. After a lot of time hacking around I found that performing the following, modified version of Step 9 of the instructions, worked for me:

    9a. Navigate to C:\Program Files (x86)\H&R Block Business\H&R Block Business 2019 > right click on HRB.Business.exe and select Properties > Check the Compatibility Mode box > Select Windows 7 from the dropdown; then also check the Run as Administrator box. Click OK.
    9b. Repeat the above for the C:\Program Files (x86)\H&R Block Business\H&R Block Business 2020 folder and the HRB.Business.exe file there.
    9c. Open HRB.Business.exe in the H&R Block Business 2019 folder to see the files from that year; then close the program.
    9d. Open HRB.Business.exe in the H&R Block Business 2020 folder; now from the menu, select File > Import Last Year’s Tax Data in order to import 2019 information into the 2020 version.

    Reply
  18. Sundar Balakrishnan

    Entire discussions were very useful except that I am not able to locate 2019 Business (1120S) returns to retrieve in to H&R Block Business 2020. I must call H&R Block tomorrow, since they are closed today, Labor day. I searched for *.t19. None came up in search result except my 1040 of 2019. Any help is appreciated.

    Reply

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